Shipping & Returns

Shipping Policy

Free shipping available on selected items, please read shipping information attach with each item.

Local Pick Up by default, upon receiving notice for order ready for Pick Up, please book appointment on our booking system. (Non-contact Pick Up available)


Free Local Delivery available within 10km on purchases $150 or more on each order.

Return & Exchange Policy

Please double check your order carefully before you finalize purchase, and when your order is placed and confirmed.

Due to high order volumes, and to keep fulfillment & shipping time to a minimum we've had to implement the following 2 policies:

  1. We can not accept any order cancellations. 

  2. We can't make any order edits, adjustments, swaps, etc. to orders once they are placed.

Thank you so much for understanding!

Returns, Exchanges, Damaged / Defective Products:

All of our products are carefully inspected before they are shipped or make available for Pick Up.

Due to the nature of our products, used products cannot be returned.

However, we will replace products damaged during shipment if photographic proof of damage is submitted to Kool-living within 7 days of delivery.

The buyer is responsible for shipping cost on all return items.

Please contact us Kool-living for further details.